Residents who move around in their neighbourhoods easily discover various problematic areas of their cities. Right now, however, it is rather difficult for them to inform their local government – not only in Estonia, but in many other countries as well – due to different roadblocks: Opening hours, not knowing whom to contact, difficulty in describing the exact location, and so on.
City Infrastructure Management (CIM) consists of a user-friendly smartphone app and a cloudbased management platform that solves all these problems. Residents will be able to use CIM to notify their local government about issues such as road conditions, street lighting, garbage disposal, graffiti, snow, floods, stray animals, and fallen trees. To improve their local environment, CIM users will only need a smartphone with internet and GNSS connectivity. They then can identify the exact location of the problem, take a picture or describe it in words, and send it to the government office responsible. The local government then can review the messages on the cloud platform, prioritise tasks, and act accordingly to improve the area in question. CIM will thus facilitate greater interaction between citizens and their governments.
«City infrastructure management is in line with the Estonian paperless government where communication is fast. CIM will accelerate the communication process between citizens and local governors. GNSS will enrich CIM e-governance systems with easier mapping of existing problems and coordinate work. We think that the CIM application is feasible to develop and has a relatively short time to market.»
Expert, Estonian Ministry of Economic Affairs and Communications